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HELASOFT GmbH
Waidmarkt 11
50676 Köln
Germany

 +49 221 29294950
 +49 221 29294999
 info@helasoft.com

Contact us

Support

Support

HELASOFT X-Pert EHSM Support

HELASOFT, as an official SAP Service Partner, can offer you, as a SAP customer, a competent support for your SAP EHS Systems/landscape. Our X-Pert EHSM Support service will be tailored to your needs and includes 1st, 2nd and 3rd level support aligned with ITIL Standards. Our Support-Team Consultants have a wide experience in EHS topics and are happy to share their knowledge and experience to support you in an optimized way.

Our X-Pert EHSM Support covers the following:

 

 

SAP Module DescriptionSAP Module Appropriation
Product SafetySAP EHS PS
Product and REACH ComplianceSAP EHSM PRC
Dangerous GoodsSAP EHS DG
SAP EHS Regulatory ContentSERC
Waste ManagementSAP EHS WA
Global Label ManagementSAP EHS GLM
Hazardous Substance ManagementSAP EHS HSM
Recipe DevelopmentSAP PLM RD
Recipe ManagementSAP PLM RM
Audit ManagementSAP CA-AUD
Industrial Hygiene and SafetySAP EHS IHS
Occupational HealthSAP EHS OH
Risk AssessmentsSAP EHSM RA
Incident ManagementSAP EHSM IM
Chemical Substance ManagementSAP EHSM CSM
Environmental ComplianceSAP EHSM EC
Sustainability Performance ManagementSAP SUPM

For the above listed areas/modules, we provide, as an add-on to the support, consulting and development services as well as all required lectures & trainings for your employees. This means, HELASOFT can be your partner for the full scope of SAP EHS tasks in your company. Together with our competent partners, we can also assist regarding business related questions and problems. We speak both IT and business language.

In case support is required in modules other than SAP EHS, please contact us and we will find a solution together.

We can support you efficiently in the following technical areas:

ABAP, ABAP OO, ABAP WebDynpro, WWI (Windows Wordprocessor Integration), FPM (Floor Plan Manager), BOPF (Business Object Processing Framework), Fiori and UI5, IDoc (ALE), SIFbA (Adobe Interactive Forms), SAP Document Builder as well as all other SAP Standard technologies.

Advantages of our support offer:

  • A support team consisting of specialists with long years of experience for any used EHS module in your organization (see above).
  • Any time access to the needed EHS know-how for technical as well as business topics.
  • Access to a reserved volume of support days for your organization.
  • Benefit from the deep experience of our consultants.
  • Relief and support of your business department, internal key user & IT. Access to additional resources in case of situations of high workload peaks.
  • Definition of Service Level Agreements (SLA) to satisfy your specific needs in a regulated framework.
  • Contact us via E-Mail, Telephone or Ticket system. We follow your needs and can offer you either our HELASOFT support ticket system or we can use your internal ticket system.
  • Due to our tailor-made concept, we can offer you a cost-optimized support solution and flexible implementation. Our services are monitored permanently to ensure the high quality.
  • Equal support rate regardless of which of our consultants works on your request-making invoicing easy 
  • By having a frame work contract in place, we can offer you interesting discount possibilities which also cover consulting and training and includes a tiered pricing concept.
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